• What exactly is VoIP?

Voice delivered using Internet Protocol (IP). It is a term used in IP Telephony for a set of facilities for managing the delivery of voice information using the IP. In a nutshell, VoIP involves converting your voice call into small, efficient packets so that they can be transmitted as part of a data stream. As a data packet it is less expensive and easier to handle than traditional voice.

  • What about companies who offer ridiculously low rates?

These days you can find a “provider” that will offer you internet telephone calls for next to nothing. Unfortunately, that’s exactly what you’ll get in terms of quality! And forget about customer service or support. Cheap VoIP companies run their calls over the public internet where they bounce around multiple networks with zero quality control.  It is not a managed service. With our product you will have a quality, full supported and managed service that is still much less expensive than the PSTN.

  • How will we be billed?

You will receive a bill from us each month with all of your call detail records (CDRs), as well as any recurring fees. It will be simply and clearly laid out for you with no hidden charges.

  • Do we still need PSTN lines?

We recommend retaining one PSTN line for emergency services and failsafe. If for any reason there is a problem with the network calls can be routed over the PSTN. As well, many businesses run their ADSL over this line.

  • Can I keep my current phone numbers when I switch to SME VoIP?

Yes SME can port your existing phone numbers on to our network.

  • Can we have a fax line?

Yes. All you need is a dedicated port and a fax machine. Or you can consider switching to the latest Fax to Email Service.

  • What do we need to get started?

Depending on your telephony needs and existing PBX, you can start with as little as a single VoIP Handset. These are delivered and pre-configured by us, so all you have to do is plug them in and start calling. Alternatively, we offer complete IP-PBX customized solutions for the more advanced end user.

  • What are the upfront costs?

In some cases depending on your current setup there may be no cost. However equipment costs start as low as $169 for a VoIP Handset. For larger systems the costs can be financed and amortized over a longer period, allowing you to get started with zero outlay and immediate savings!

  • What are the savings compared to traditional voice?

Depending on how much you call the answer could be thousands! With our 10c flat untimed rate to anywhere in Australia and free calling between offices you will see savings anywhere from 50-80% off fixed line plans.

  • What are the choices for incoming numbers?

We have number ranges in all capital cities. All you have to do is choose the city and we will assign a series of numbers to your account.

  • Where can we call internationally?

Anywhere in the world – at rates well below fixed-line.

Email the SME team at info@smetelecoms.com.au for current international rates.